Shipping policy

Shipping Policy

Where we ship

We ship to addresses within the United States, including APO/FPO addresses. We do not currently ship internationally.

Processing time

Orders are processed within 1 to 2 business days of being placed. Orders placed on weekends or holidays are processed the next business day.

Once your order ships, you'll receive a confirmation email with a tracking number.

Delivery time

Estimated delivery is 8 to 14 business days after your order ships. Most orders arrive within 16 business days of being placed.

These are estimates, not guarantees. Carrier delays, weather, customs processing, and peak periods can extend delivery times.

If we become aware that your order will take significantly longer than expected, we'll email you and you may choose to cancel it for a full refund.

Shipping costs

Shipping options and costs are calculated at checkout based on your order and the delivery method you select. Any applicable shipping charges are displayed before you complete your purchase.

Tracking your order

Your tracking number is included in your shipping confirmation email. Tracking information can take 24 to 72 hours to become active after your order ships.

Address accuracy

Please double-check your shipping address before completing your order. We cannot change an address once an order has been processed.

Where a package cannot be delivered because of an incorrect or incomplete address, or is returned to us for that reason, we are unable to cover the loss. We can arrange a new shipment at your cost.

Changing or cancelling an order

Email support@wearjanes.com as soon as possible. We can usually change or cancel an order before it is processed, but once it has shipped we cannot recall it.

Packages marked delivered but not received

If tracking shows your order as delivered and you haven't received it, email us right away and we'll help.

We'll verify the tracking and ask you to check with neighbors, your building manager, mailroom, and around your entrance — packages often turn up within 48 hours. If your package hasn't appeared within 48 hours of your report, we will send a replacement free of charge.

Lost packages

If tracking shows no delivery scan 21 days after your order ships, we treat the package as lost and send a replacement free of charge.

Damaged on arrival

If your order arrives damaged, email photos to support@wearjanes.com within 7 days of delivery and we'll send a replacement at no cost.

Sales tax

Applicable state and local sales tax is calculated and displayed at checkout based on your shipping address.

Last updated: July 30, 2026